Our website is designed to fully meet your information needs. But you will of course still have questions. We have listed here the questions (with answers) that we frequently receive. If there is something more that you wish to know, please contact us directly. Alternatively, you can contact a MARTOR distributor of your choice.
If you find a question is missing, simply contact us, for example via our contact form.
A safety knife is a cutting tool for manual cutting work. The built-in safety technology protects users from cut injuries. Some safety knives also offer protection to goods. Find out more here.
When cutting by hand, using safety knives minimises the risk of cutting injuries which usually result in work absences.
When you use a safety knife with a concealed blade to open packaging, the packaged goods are also protected from damage.
In addition to work safety, MARTOR attaches great importance to ergonomics and user-friendliness. You can then work particularly efficiently and comfortably with a safety knife.
MARTOR safety knives give you the choice between three kinds of safety technology:
- Concealed blade
- Fully automatic blade retraction
- Automatic blade retraction
Safety knives with concealed blades stand for maximum work safety (plus optimum goods protection), safety knives with fully automatic blade retraction for very high work safety, and safety knives with automatic blade retraction for high work safety. Find out more here.
SECUMAX, SECUPRO and SECUNORM are special MARTOR terms. As part of the product name, they provide information about the safety technology used in the product and the resulting safety level:
SECUMAX = MARTOR safety knife with concealed blade = maximum work safety
SECUPRO = MARTOR safety knife with fully automatic blade retraction = very high work safety
SECUNORM = MARTOR safety knife with automatic blade retraction = high work safety
Find out more here.
A MARTOR safety knife with a concealed blade (SECUMAX) has a blade that is so securely concealed that neither you nor packaged goods can come into contact with it.
A MARTOR safety knife with fully automatic blade retraction (SECUPRO) has a blade that instantly retracts after cutting even if you continue to hold the slider or lever that releases the blade.
A MARTOR safety knife with automatic blade retraction (SECUNORM) has a blade that disappears into the handle immediately after cutting as long as you have removed your thumb or finger from the blade release beforehand. With SECUPRO and SECUNORM, the blade is "out" only for as long as it is needed for cutting.
It is important that packaged goods are not damaged when packaging is opened using a cutting tool. The best way to achieve this is to use a safety knife with a concealed blade. The blade is so securely shielded that no contact can take place between the blade and goods.
With a cutter or carpet knife, you cut with a fixed blade that is neither concealed nor retracts by itself after cutting. The risk of cutting injuries is then significantly increased.
Safety knives can be used for cutting various materials: cardboard, adhesive tapes, film, paper, plastic strapping bands, foam, polystyrene, textiles, floor covering, PVC, rubber, fleece, leather, etc. The relevant MARTOR product page also shows what materials a cutting tool is suitable for. For detailed advice, please contact customer support.
This depends on the safety knife. Many MARTOR safety knives can be used as all-rounders in a wide range of areas.
Some safety knives are recommended for very specific areas. The best thing is to let us advise you. You can find competent contacts here.
You can use, for example, our product filter to select a product. For a personal recommendation, get in touch with one of our contacts. For more complex cutting tasks, an on-site consultation by our technical advisors is also possible. (Availability of this service varies according to country/region.)
They are mostly made of high-quality plastic or aluminium and also zinc in special cases. Many of our handles use a "soft grip" component to make them particularly grippy and slip-resistant.
Our "MDP" knives are made of metal detectable plastic. MDP stands for "metal detectable plastic". If MDP knives or just parts of them enter the production process unintentionally, they can be quickly detected by the company's own detectors and filtered out by employees.
MARTOR's MDP knives are specially designed for contamination-prone industries such as the food and pharmaceutical industries. Further information can be found here.
Two factors are essential here: ensuring that the safety technology functions correctly, which requires regular checks and regular cleaning of your safety knife; and, always using sharp blades!
It may sound contradictory but only a sharp blade is safe! A sharp blade enables you to cut with minimum effort, and in a controlled and effortless way. A blunt blade requires more force, makes you tire more quickly, and can lead to uncontrolled slipping. This considerably increases the risk of a cutting injury.
We advise against it. Repairs or modifications to the product may affect product safety. Manual intervention in the workings of the knife will also void the guarantee.
If a cutting tool shows signs of ageing or other wear and tear, e.g. malfunctioning in the safety technology, blade changing or usage, it must be discarded and replaced.
We want you to be confident of the suitability of the MARTOR knife chosen for your specific task. So please feel free to contact us regarding test samples.
Discontinued products are indicated on our website at an early stage. The relevant product page then displays which alternatives are available or whether there is a successor model.
For any of our safety knives with replaceable blades, MARTOR offers spare blades. Go to the blades here. We do not supply any other spare parts.
Any repairs or changes to a knife other than blade changing means we can no longer guarantee it will function properly.
The MARTOR accessories we offer are also designed to protect your health and increase convenience at the workplace.
For example, cutting mats for safe and precise cutting, belt holsters for secure and convenient storage and transport, and containers for safe blade disposal. You can find the complete range of accessories here.
This depends on the MARTOR cutting tool (detailed information is available there). As alternatives to the pre-installed blades, there are usually optional blades which you can also use without any problems. For example, instead of a trapezoid blade you can also use a hook blade.
There is no general method. Refer to the user manual, safety poster or training video for your specific MARTOR product.
The available media are accessible on the relevant product page under Downloads. Arrows and other markings on the product also provide practical indications on changing blades.
They are generally made of high-alloy carbon steel. Some MARTOR blades are also stainless and/or TiN-coated.
MARTOR blades are made of high-alloy carbon steel and hardened to give them the required sharpness. The degree of hardness has been chosen to keep the blades sharp for as long as possible and also as break-resistant as possible.
Nevertheless, any blade can be damaged through incorrect or excessive force (especially with so-called forceful cuts). Avoid bending or twisting the blades.
There is no general answer to this question. Service life (blade durability) mainly depends on the number of cuts and the cutting material. For example, cardboard with wood fibres is more abrasive than thin plastic film and thus dulls the blade more quickly.
The type of cut, force, speed of the cut and type of cutting surface all influence service life.
A rounded tip reduces the risk of pricking injuries.
MARTOR of course provides statutory guarantees. Normal wear and tear on all articles and especially on blades is excluded.
MARTOR manufactures in Solingen, the city of knives and blades in Germany.
Product development is located at its headquarters in Solingen. Several hundred patents testify to the company's innovative power. Assembly of the products takes place in Solingen. Each knife is subjected to a 100% functional check before it leaves the factory.
Checks are carried out not just by us but also by others. MARTOR safety knives are GS-certified for approved safety. Testing institutes are currently TÜV Rheinland and VPA (Versuchs- und Prüfanstalt Remscheid), and in future the VPA only, which specialises in manual tools.
The brand name is derived from the marten animal (genus = "martes") and refers to the pointed and above all sharp teeth of this predator species.
MARTOR wants to provide you with the optimal solution for your cutting tasks. In many cases, it is therefore recommended that our technical consultants obtain a full, on-site picture of the cutting materials, cutting applications, cutting environment, etc.
On this basis, we work with you to determine the cutting tool that best suits your individual requirements. The service is free of charge. To find out which services are offered by our partners (named in the distributor search), please contact them directly.
After you have selected a specific safety knife, our technical consultants will support you in training your users for that product. This training greatly increases acceptance of the new tools by users and reduces the risk of cutting accidents. The training can be repeated whenever necessary. To find out which services are offered by our partners (named in the distributor search), please contact them directly.
Our training programme is rounded off by MARTOR's range of individually created knife plans, safety posters and training videos. We will be happy to send you our knife plans and safety posters. You can find our training videos on our website or on our YouTube channel.
Our knife plans specifically for companies are an ideal medium for documentation. These specify which cutting tool can be used in which area and for which purpose. The MARTOR knife plans are supported by our safety posters and technical data sheets for each product.
MARTOR has a large international network of distributors who guarantee secure supplies in more than 70 countries worldwide. You also have access to the services of our sales partners whose consultancy and training services can include on-site visits.
Training material (such as training videos and user manuals in all relevant languages, etc.) are located under www.martor.com and can be accessed from anywhere in the world.
It is best to contact one of our sales partners (named in the distributor search). We can also help you directly. Here are the contact options.
Our distributor search will take you directly to the MARTOR supplier of your choice. We can, however, show only a selection of our specialist dealers.
Directly from our German and international sales partners (see distributor search). Your contact at MARTOR will be pleased to provide you with our non-binding listed prices.
We are also happy to advise you as a private customer. To order in Germany, contact the RS Onlineshop. Our sales partners (listed in the distributor search) can help you abroad.
Please contact your distributor first. MARTOR has different minimum order amounts depending on the country/region. Please contact us. You can also find more details in our terms and conditions (pdf).
Please contact your distributor first. We will be happy to inform you of MARTOR payment conditions in your offer. Please contact us. You can also find more details in our terms and conditions (pdf).
Please contact your distributor first. MARTOR delivers for free from Solingen to anywhere in Germany for orders with a net value of €500 or more. Below this value, shipping costs of €4.50 will be charged. You can also find more details in our terms and conditions (pdf).
MARTOR usually delivers from Solingen using DHL. For larger shipments, a forwarding agent is used. Other types of delivery or special delivery services are possible on request. Please contact us.
MARTOR has a large network of international sales partners. Please contact these specialists. For countries without sales partners, MARTOR will be happy to help you directly.
MARTOR itself does not yet offer automatic "track and trace". However, customer support will be happy to help you with shipment tracking.
This would be possible. Please contact customer support at MARTOR.
We want you to purchase from MARTOR because you have confidence in their products. We are therefore happy to provide you with test samples and/or our technical field service will advise you directly on site. (Availability of this service varies according to country/region.)
Since MARTOR can guarantee safety only on original goods ex works, we do not take back products that have not been ordered and delivered from Solingen. This applies especially to blades. In exceptional cases, customer support will help you.